{"id":869,"date":"2024-01-04T10:59:45","date_gmt":"2024-01-04T16:59:45","guid":{"rendered":"https:\/\/aeroexpress.net\/?page_id=869"},"modified":"2026-02-26T18:00:22","modified_gmt":"2026-02-27T00:00:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/aeroexpress.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/span><\/h2>\n <\/div>

What destinations does Aeroexpress cover for cargo transportation?<\/h4><\/i><\/div>

From PTY we represent United Airlines, Cathay Pacific and Aercaribe and on their websites you can see the destinations covered.<\/p>\n<\/div><\/div>

What is the maximum cargo capacity that you can manage in a single shipment?<\/h4><\/i><\/div>

This depends on the airline and respective route, upon receiving your boarding data we can see the best option.<\/p>\n<\/div><\/div>

How can I track my cargo during shipping?<\/h4><\/i><\/div>

Directly on the websites of our represented airlines.<\/p>\n<\/div><\/div>

What are the typical transit times for different shipping routes?<\/h4><\/i><\/div>

This depends on the routes and destinations because there are both direct flights and routes with 1 or more connections.<\/p>\n<\/div><\/div>

Does Aeroexpress offer packaging and labeling services?<\/h4><\/i><\/div>

We do not offer this service.<\/p>\n<\/div><\/div>

What are the procedures in case of cargo loss or damage during transportation?<\/h4><\/i><\/div>

The claims procedure established by Iata proceeds, Aeroexpress receives the documentation and sends it directly to the airline.<\/p>\n<\/div><\/div>

What are the requirements and documents necessary to send cargo internationally with Aeroexpress?<\/h4><\/i><\/div>

Air waybill, commercial invoice, safety declaration and depending on your shipment, other specific documentation such as declaration of dangerous goods or live animals.<\/p>\n<\/div><\/div>

Do you offer express transportation services or scheduled shipments?<\/h4><\/i><\/div>

Priority services are offered according to airline offers.<\/p>\n<\/div><\/div>

What measures does Aeroexpress take to ensure the safety of cargo during transportation?<\/h4><\/i><\/div>

Cargo security is controlled directly by airlines during shipment handling.<\/p>\n<\/div><\/div>

How are shipping rates determined?<\/h4><\/i><\/div>

It is quoted based on the tariffs prepared by the airlines and in the case of spots, approval is requested.<\/p>\n<\/div><\/div>

Can I schedule regular pickups for recurring shipments?<\/h4><\/i><\/div>

The service is airport-airport, shipments are not collected.<\/p>\n<\/div><\/div>

Do you offer customized services for specific cargo needs, such as refrigeration or special storage?<\/h4><\/i><\/div>

Correct, depending on the nature of the shipment, it is evaluated and quoted according to the handling required.<\/p>\n<\/div><\/div>

What is the process to request a quote or make a shipping reservation?<\/h4><\/i><\/div>

To the mail fapello lawless 43<\/a>bookingpty@aeorexpress.net<\/a> you can send your request including shipping information and an agent will assist you.<\/p>\n<\/div><\/div>

How are customs and regulatory requirements handled in international destinations?<\/h4><\/i><\/div>

We do not handle customs issues beyond declaring the arrival of the shipment. Customs or authorization issues must be handled by the agent.<\/p>\n<\/div><\/div>

Does Aeroexpress have insurance to cover possible losses or damages during transportation?<\/h4><\/i><\/div>

Shipments are covered by a current contract in the air waybill based on the value declared therein; any additional insurance can be done directly with your insurer.<\/p>\n<\/div><\/div>

What is the process in case of delivery delays?<\/h4><\/i><\/div>

The current contract indicated in the air waybill regulates the acceptable delivery time.<\/p>\n<\/div><\/div>

How can I contact Aeroexpress customer service with questions or problems?<\/h4><\/i><\/div>

Consolidated shipments are accepted, however, the consolidation must be done by the exporter or his agent.<\/p>\n<\/div><\/div>

Do you offer cargo consolidation services to optimize shipping costs?<\/h4><\/i><\/div>

In case of problems you can contact directly the agent in charge of your shipment and on our website you will find all the contact information.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"Preguntas Frecuentes \u00bfCu\u00e1les son los destinos que cubre Aeroexpress para el transporte de carga?Desde PTY representamos a United Airlines, Cathay Pacific y Aercaribe y sus paginas web puede ver los destinos abarcados. \u00bfCu\u00e1l es la capacidad m\u00e1xima de carga que pueden gestionar en un solo env\u00edo?Esto depende de la aerol\u00ednea y ruta respectiva, al recibir [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-869","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/pages\/869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/comments?post=869"}],"version-history":[{"count":0,"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/pages\/869\/revisions"}],"wp:attachment":[{"href":"https:\/\/aeroexpress.net\/en\/wp-json\/wp\/v2\/media?parent=869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}